Shipping, Exchanges, and Returns Policy

Shipping, Exchanges, and Returns Policy

Shipping Information:

Shipping fees will be presented to you during the checkout process. We aim to process your order within one business day, and delivery typically takes 3-5 business days.

• If you place your order before 3 pm, the processing day will start from that day.
• If you place your order after 3 pm, the processing day will commence on the following business day.

Return Policy:

We accept returns exclusively in the case of product defects and handle return requests on an individual basis. If you encounter any issues with your product, please contact us via WhatsApp at 88098533. Kindly provide your purchase receipt and images of the items for verification.

Exchange Policy:

We gladly offer exchanges for unused, unworn, unwashed, unaltered, and undamaged items within 14 days of receiving your order in Singapore. Please note that exchanges are only allowed for different shoe sizes and not for different designs or colors.

To request an exchange, please reach out to us via WhatsApp at 88098533. It's crucial to ensure that the items being returned are accompanied by their original packaging, including boxes and other signature packaging materials.

Please be aware that any product returned without the complete original packaging and accessories, such as the box, menu, coupons/vouchers, and other items originally included with the product upon delivery, will not be eligible for an exchange. Failure to meet these requirements may result in the rejection of the return or exchange request, as well as any refund requests.

For international exchanges, you are responsible for the postage costs associated with returning or exchanging items. Please inform us by calling 63663313 or  WhatsApp at 88098533 about the details of the items you received and your preferred shipping method for returning the items to us.

Please note that items purchased with promotional codes and sale items are not eligible for exchanges. No return or exchange will be accepted after the product is sold.